Education and Experience:

• Bachelor’s degree in a related filed or equivalent work experience
• Experience with in IT

Essential duties and responsibilities:

• Respond, log and track support tickets into the IT ticketing system, delegating work to our IT Services company as needed while handling priority work internally.
• Setup and maintain workstation computers and related equipment.
• Support installation and upgrade of software applications.
• Provide on-site support, equipment, and technical services for staff.
• Assist with the monitoring, maintenance, upgrade, and administration of IT systems and networks.
• Assist with ensuring maximum uptime and stability in the company’s systems and networks.
• Assist in monitoring, evaluation, and testing of infrastructure security.

• Work with business to determine IT needs and to assist in the utilization of IT services.
• Help document processes and activities supporting IT policies and utilization of a change management program.
• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Perform routine maintenance tasks on computer systems and networks
• Troubleshoot hardware and software issues and provide timely resolution
• Set up user accounts and permissions

Skills and Abilities:

• Experience in Microsoft Office 365 applications as well as Windows 10
• Understanding of server and network infrastructures and troubleshooting
• Demonstrated ability to work and make decisions independently
• Google Suite expertise
• Experience maintaining printers, troubleshooting laptops
• Experience with computer hardware components and operating systems
• Familiarity with network administration and troubleshooting
• Experience with firewall configuration and maintenance

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid.
• Frequently operates a motor vehicle while traveling to sites.
• Frequently exposed to outside elements when traveling to sites.
• Frequently sits and/or stands for long periods of time.
• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting.
• Frequently works in a well-lit, tempered room.
• Frequently views the computer to perform duties.
• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
• Occasionally lifts objects such as office supplies, computers, monitors, and servers weighing up to 50 pounds.

EEO Statement:

SPARC is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, color, ethnic or national origin, genetic information, religion, sex, sexual orientation, gender identity or expression, marital status, pregnancy, age, military or veteran status, leave status, or the presence of any mental, sensory or physical disability, or any other status or characteristic protected by local, state, or federal law. SPARC will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. These policies govern all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment. We value a diverse workforce and encourage any and all qualified candidates to apply.