Job Description

Description

PeaceHealth is seeking a Patient Access Rep Call Center - HYBRID Remote for a Full Time, 1.00 FTE, Day position. The general salary range for this job opening at PeaceHealth is $21.63 – $29.13. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc. Hours are 8:00-5:00 pm

Must live within one hour drive from PeaceHealth St Joseph hospital in Bellingham, WA.

This position will be performed hybrid remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access.

***Hiring Bonus may be Available. ***

Spotlight on PeaceHealth St. Joseph Medical Center | Bellingham, WA A Better Workplace Community

Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.

Details of the position:

• Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.
• Verifies coverage and ensures all insurance requirements are met.
• Responds to customer’s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.
• Provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.
• Ensures all appropriate interpreter services are ordered for patient visit.

What I bring:

• One year of medical office or related customer service experience required.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance process and regulations preferred.
• PHMG and Outpatient Clinics:
• Strong background in customer service may be considered in lieu of medical office or related experience.
• Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity.
• Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Good customer service skills and good interpersonal skills.
• Strong background in customer service may be considered in lieu of medical office or related experience.
• Ability to lift objects weighing 50 lbs. or less.

For a full description of the position, or for questions, please email KShepherd@peacehealth.org.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

Must be fully vaccinated or exempted for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons.