This is a remote position.

Position Title: Manager, Network Software Engineering

$93,750 to $156,250 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary:

The Manager, Software Engineering is responsible for overseeing our Software Development within the Network Software and Systems team from end to end with a focus on efficiency. This position will manage how we can expedite, consistently support and unify our networks from an automation and architecture perspective. This scope will include planning and managing software designs, implementation and service delivery automation and optimizations.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

· Responsible for management and motivation of all members across the team.

· Oversee the planning and designing of software and API implementation and integration, including new software, enhancements and modifications.

· Provides guidance to Network Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Network Software Engineering and other teams.

· Provide peer review and guidance on code and perform quality assurance tasks.

· Write and maintain technical standards and documentation.

· Conduct technical research and maintain viable knowledge of technology trends, new software and best practices.

· Support sales and product efforts for delivering services in a timely and efficient manner and provide technical and cost insights.

· Oversee and direct the team in writing APl's, workflows and toolsets to manage, maintain and deploy the network.

· Develop automation processes for operational tasks to optimize costs, supportability, consistency and Mean Time to Installation or Mean Time to Repair.

· Collaborate with technology leaders and internal customers to develop automation to streamline processes.

· Lead continuous improvement efforts to refine processes and create efficiencies.

· Create, modify and automate operational reports (e.g. SLA reporting metrics, utilization statistics and network forecasting).

· Explore and adopt new emerging technologies to modernize processes and tools.

· Establish system and data integrations in support of business objectives.

· Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Engineering.

· Mentor, coach, review performance and develop team members to pursue their management or technical career track.

· Must be available to work regular business hours Pacific Standard Time.

· Must also be available to work on-call, evenings and weekends as needed.

· Performs other duties as required to support the business and evolving organization.

Qualifications:

· Bachelor's degree in engineering, computer science, business information systems or relevant degree; or equivalent combination of work and experience.

· Minimum of five years of engineering and development experience working with development teams and systems teams.

· Minimum of three years of experience with using Python, Ansible, REST APls, Linux, NETCONF, gNMI, Jinja, or similar tools in a Network Automation environment.

· Minimum of three years of experience working for large telecommunications companies.

· Proven Track Record of leading large-scale engineering projects, with a focus on Network Systems.

Knowledge, Skills and Abilities:

· Demonstrated leadership skills, with the ability to mentor and lead others.

· Proven ability to manage projects/programs from concept development through implementation.

· Excellent project management, leadership and customer service skills.

· Ability to work flexible hours as needed.

· Excellent analytical skills.

· Strong organizational, multi-tasking and prioritizing skills.

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines.

· Capable of identifying potential compliance problem areas early on, assessing alternate courses of corrective action and recommending satisfactory solutions.

· Strong verbal and written communication, attention to detail and organizational skills and familiarity with compliance concepts.

· Ability to work within critical deadlines.

· In depth knowledge of service provider systems, applications, and processes.

· In depth knowledge of service provider products, services and offerings for commercial and residential services.

· Knowledge of software life cycle management with emphasis on inception, defining processes and developing technical business requirements.

· Experience with Agile (Scrum, Kanban) software delivery methodology.

· Ability to write Ops guides/MOPs/etc. as needed.

· Effectively communicate between non-technical people and deeply technical SME’s.

· Ability to communicate effectively across multiple large organizational structures.

· Driven to identify and provide effective solutions as needed.

· Experience with Agile (Scrum, Kanban) software delivery methodology.

· Ability to write Ops guides/MOPs/etc. as needed.

· Effectively communicate between non-technical people and deeply technical SME’s.

Work Authorization:

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.