About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 8 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

GENERAL FUNCTION:

This in-person role is responsible for delivering both Restorative Practices (RP) and mediation services through the Dispute Resolution Center (DRC). As a key member of the RP team, this position will facilitate restorative processes, coordinate casework, and support community outreach and education. In addition, this role will provide mediation services, primarily in Small Claims Court, Family Mediation, and Parent-Teen Mediation contexts.

PRINCIPLE ACTIVITES:

• Process RP referrals, intake, and case coordination in partnership with the RP team.
• Co-facilitate restorative processes, including Circles, Restorative Conferences, and related interventions.
• Deliver RP classes and assist with curriculum development and ongoing revisions.
• Track and document youth participation, homework, and outcomes; report to appropriate stakeholders.
• Support intake meetings with youth and families.
• Maintain detailed case notes and contribute to program reporting.
• Participate in community engagement efforts, including school partnerships, tabling events, and coalition meetings.
• Attend professional development and team training related to RP.
• Mediate in Small Claims Court, Family Mediation, and Parent-Teen Mediation settings, among others.
• Attend all team meetings and events for the mediation team and RP team.
• Represent the DRC and its mission with professionalism and impartiality.
• Support other DRC services and initiatives as assigned by the Leadership Team.
• Perform mediation services as directed by Leadership team.
• Support all Dispute Resolution Center (DRC) programs as assigned.

EDUCATION AND EXPERIENCE:

• Associates degree in a related field +1 years of experience or in lieu of degree, a combination of equivalent education and work experience.
• Certification or training in Restorative Practices or Restorative Justice preferred.
• Experience in case management, facilitation, and working with youth or families is desirable.
• Trained and Certified Mediator is desired

QUALIFICATIONS:

• Commitment to principles of Restorative Justice and Alternative Dispute Resolution.
• Strong interpersonal and facilitation skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Proficient in record-keeping, documentation, and timely communication with partners.
• Comfortable working with diverse populations and navigating sensitive situations with empathy and care.
• Flexible, organized, and solution-oriented in approach to service delivery.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk, working on a computer, and being available and responsive via email/phone/messaging.
• Must be able to lift up to 20 pounds occasionally.
• Travel will be required, as needed.