GENERAL FUNCTION:
The Program Manager is responsible for the oversight and execution of day-to-day functioning of their assigned supported living program site(s):
• Some training and all scheduling of staff to meet client and agency needs.
• General case management of assigned client caseload.
• Maintaining positive communication with families and guardians, the community, other collaborative agencies and persons, and DDA.
• Ensuring clients receive supports identified in their PCSP/IISP. Ensure staff follow the Residential Guidelines and properly document.
• Understand and operate within the WACs, DDA, and VOAWW policies surround Supported Living

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PRINCIPAL ACTIVITIES:
• Ensures that needed health care services to clients are provided in a consistent, timely, appropriate and coordinated manner.
• Case management of assigned caseload that includes, but is not limited to:
- Creation of Individual Instruction Support Plans (IISP).
- Creation of six-month summary goals as it relates to the clients IISP.
- Participates in the creation and ongoing maintenance of each client’s Positive Behavior Support Plan, when applicable, in partnership with the Regional Director.
- Maintains client and agency releases on an ongoing basis.• Works with clients directly. Ensures that client’s living spaces are maintained, safe, and healthy environments.
• Ensures that clients and staff are knowledgeable of emergency procedures on site.
• Maintains positive contact and communicates regularly with clients, guardians, and DDA.
• Provides supervision to staff, including written evaluations and discipline.
• Arranges and facilitates regular staff meetings.
• Participates in ongoing scheduled agency training sessions.
• Program Managers will be on-call for their assigned sites 24 hours a day, Monday-Friday, though weekend on-call status will be handled on a county-by-county basis.
• Coordinates with the Financial Specialist to ensure client financial records are accurate and appropriately maintained.
• Responsible for management of site service hours and overtime.

QUALIFICATIONS:
• Bachelor’s degree in a related human service field or at least two years experience working with developmentally disabled persons; experience in a supervisory position strongly preferred. Related experience can be substituted for educational requirements.
• Required, as a condition of employment, to obtain: CPR/First Aid certification, Nursing Assistant Registration within 120 days of employment, and to attend the required trainings as scheduled. Must pass (90%) the Mandated Reporting Post-Test.
• Must be organized and able to work independently.
• Knowledgeable and skilled in all MS Office applications.
• Effective organizational and interpersonal skills including written and verbal communication.
• Accepts responsibility for one’s own actions and follows through on commitments.
• Must have and maintain an acceptable background check record per State guidelines.
• Must have reliable personal transportation and the ability to safely transport clients via personal and/or agency vehicles as well as obtain the necessary VOA training to do so.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.