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MEMBER ENGAGEMENT REPRESENTATIVE

Skagit Valley Family YMCA

Skagit Valley Family YMCA

Mt Vernon, WA, USA
USD 16.66-20 / hour
Posted on Mar 27, 2025

Job Details

Skagit Valley Family YMCA Mount Vernon Hoag Road - Mount Vernon, WA
$16.66 - $20.00 Hourly
Any

Job Posting Date(s)

03/26/2025

Description

JOIN OUR TEAM AND MAKE A DIFFERENCE!

At the Skagit Valley Family YMCA, we’re more than just a gym—we’re a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you’ll be the friendly face that makes everyone feel welcome. You’ll help members connect with programs that fuel their goals, provide top-tier customer service, and ensure everyone who walks through our doors feels like they belong.

If you’re passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love!

ARE YOU A GREAT FIT?

  • You love working with people and providing exceptional service.
  • You’re a pro at multitasking—answering questions via phone, email, and in person with a smile.
  • You have excellent written and verbal communication skills.
  • You’re comfortable using computers and office equipment.
  • You have a positive attitude and enjoy working with people from all walks of life.

ESSENTIAL FUNCTIONS:

  • Be the ultimate YMCA ambassador! Help members navigate membership, programs, and activities that fit their interests and goals.
  • Make every interaction count. Create a welcoming and supportive environment for all members.
  • Assist with member sign-ups and registrations. Ensure a smooth and friendly experience.
  • Be a problem solver. Address and resolve member concerns with care and professionalism.
  • Support engagement efforts. Connect members with programs and encourage participation.
  • Give tours to potential members. Show them why the YMCA is the perfect fit for them!
  • Engage members through special events, wellness programs, and social activities to foster a sense of belonging.
  • Conduct follow-ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA.
  • Jump in where needed! Whether it’s helping at the front desk, assisting with paperwork, or making someone’s day brighter, you’ll be an essential part of our team.

Qualifications & Benefits

WHAT YOU BRING:

  • Strong interpersonal and problem-solving skills.
  • Customer service, sales, or related experience (preferred but not required).
  • Excellent communication skills—written and verbal.
  • Basic computer skills and knowledge.
  • Fluency in a second language? That’s a plus! We’ll even give you a $0.50/hr pay boost for bilingual skills!
  • A welcoming attitude and a passion for community building.
  • A commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility.
  • Experience in conducting tours and engaging prospective members with enthusiasm.
  • The ability to handle and resolve conflicts in a professional and positive manner.
  • An energetic personality that thrives in a fast-paced, people-first environment.

WORK ENVIRONMENT & PHYSICAL/MENTAL DEMANDS:

  • You’ll be working in a dynamic, community-driven environment.
  • Expect to be on your feet for extended periods and engaging with members.
  • Ability to perform routine facility walkthroughs and occasional light lifting (up to 25 lbs).
  • You’ll work with a diverse community and may need to handle customer concerns with care and professionalism.
  • Work in various shifts, including early mornings, evenings, and weekends, to accommodate member needs and engagement activities.

WHY YOU’LL LOVE WORKING AT THE Y!:

  • Flexible schedules – Work around school, family, or other activities!
  • Health & Dental Care (Full-time)
  • FREE YMCA Membership – Bring your household along for the fun!
  • YMCA Retirement Fund – Plan for your future.
  • YMCA Program & Merchandise Discounts – Because who doesn’t love a good deal?
  • Paid Time Off – Sick leave, vacation, and even holiday pay