POSITION SUMMARY: The Shelter Manager for the Skagit Valley Family YMCA serves as a member of the Skagit Y Leadership and Planning teams. This position manages and supervises the YMCA Oasis Teen Shelter. This role collaborates with Y programs and community stakeholders to ensure interim housing and necessary wrap around services for youth ages 13-17.

The Shelter Manager administers and directs YMCA Oasis Teen Shelter operations; hires, trains, and supervises program staff; and participates in senior staff and broader YMCA activities. The Shelter Manager also ensures licensing compliance in accordance with the Washington State Department of Children, Youth & Families (DCYF). The Shelter Manager, in collaboration with the Executive Director of Social Impact and Executive team, facilitates YMCA Oasis programming to ensure responsiveness to the needs of at-risk youth and youth experiencing homelessness across Skagit County and the region. This role collaborates closely with the Skagit Y’s Outreach Manager and is cross-trained to support other youth housing and homelessness programs.

OUR COMMITMENT TO EQUITY: Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Recruits, hires and on-boards staff members. Coordinates orientation and training for new staff and ongoing staff development and learning.
• Supervises coordinators and frontline staff.
• Collaborates with applicable contractors in partnership with ED of Social Impact.
• Ensures staff certifications are current.
• Ensures WAC, DCYF licensing, and applicable contract and funder compliance for the program. Participates in Clarity Homeless Management Information System (HMIS) database compliance activities.
• Collaborates with outreach efforts to increase knowledge of the shelter throughout the community.
• Oversees staff scheduling to ensure effective staffing levels at all times. Ensures an effective system is in place to cover absences.
• Maintains, develops, and implements policies and procedures for licensing and operations. Ensures the program and the facility meets all contracting and funder requirements.
• Ensures a safe and productive environment in the facility. Ensures a positive, trauma-informed, growth-enhancing environment when conducting shelter activities.
• Participates in the on-call schedule rotation after-hours and responds to crises as needed.
• Maintains positive relationships with community funding and service agencies, and with immediate neighbors and community businesses.
• Prepares annual program budget, in collaboration with CFOO, and monitors expenditures to ensure efficiency of operations.
• Submits applicable invoices and completes accounting tasks promptly; maintains organized records for auditing and licensing purposes.
• Coordinates with Skagit Y Advancement team on program fundraising strategies, marketing and communications needs.
• Represent YMCA Oasis programs and the Skagit Valley Family YMCA at coalition meetings, community events and other promotional opportunities as needed. Engages as a partner in community-wide efforts, such as the Anchor Community Initiative.
• In collaboration with applicable staff, supports volunteers and interns with orientation, training, development, and recognition.
• Collaborates with Skagit Y Finance team to maintain relevant reports and invoices for all YMCA Oasis grant-funded positions and programs.
• Assists in monitoring and improving program systems for continuous service improvement.
• Supervises care of youth and case management staff/activities in conjunction with qualified staff, or independently, if applicant has a Master’s in Social Work or closely related field.

TEAM LEADER CORE COMPETANCIES:
• Models and facilitates the Y’s values of caring, honesty, respect and responsibility.
• Ensures a high quality of service with a commitment to improving the lives of young people.
• Cultivates relationships to support fundraising, partnerships, and collaboration with youth and their families.
• Champions inclusive activities, strategies, and initiatives.
• Builds relationships to co-create community.
• Empathetically listens and communicates for understanding when negotiating and dealing with conflict.
• Effectively tailors communications to the appropriate audience.
• Provides staff with feedback, coaching, guidance and support.
• Provides others with frameworks for making decisions.
• Develops, plans, and manages best practices through engagement of colleagues.
• Effectively creates and manages budgets.
• Holds staff accountable for high-quality results using a formal process to measure progress.
• Shares new insights.
• Facilitates change; models adaptability and an awareness of the impact of change.
• Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer, and other office equipment, for extended periods of time and be able to communicate using the phone and electronic devices.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually low to high.
• The employee frequently is required to sit and reach and must be able to move around the work environment, including walking frequently up and down the staircase and be able to respond to all emergencies. The employee must occasionally lift and/or move up to 40 pounds.
• The employee will be regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks and work under intensive deadlines with frequent interruptions;
• The employee must be able to interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.
• This position requires the employee to have a flexible work week that includes nights and weekends. On-call rotation duties may include shift call-outs and coverage of shelter shifts as needed.
• This position also involves regular local travel.

QUALIFICATIONS:

• Master’s degree (preferred) in social services or related field and minimum of two years' experience working directly with adolescents OR a bachelor’s degree in social services or related field from an accredited school and additional experience working with adolescents.
• Five years of successful full-time experience in a relevant field.
• Relevant experience, training and demonstrated skills in each area that they will be managing or supervising.
• Strong skills in leadership, communication, collaboration, crisis management and behavior management.
• Ability to effectively and rapidly respond to safety and emergency situations.
• Supervisory abilities that promote effective staff performance and foster collaboration.
• Knowledge of OR willingness to quickly learn group care licensing (WAC guidelines) and legal requirements. Familiarity OR willingness to quickly gain familiarity with the Department of Social and Health Services (DSHS), Department of Children, Youth & Families (DCYF), and other public entities.
• Tuberculosis test by Mantoux method (required before beginning work).
• Blood Borne Pathogens training certification (within 30 days of employment or first scheduled training).
• Current Food Handler’s Card (within 30 days of employment).
• Current state approved certifications in CPR/AED and First Aid, as well as Abuse Prevention and Mandatory Reporting training required within 90 days of hire.
• Maintain minimum of 24 hours of additional training per year.

BENEFITS From Day 1:

• Free YMCA household membership
• 403(b) Saving Account enrollment;
• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Sick time
• Additional bilingual, premium pay of $0.50 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

Your other benefits will be (waiting period applies):

• Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• 3 paid personal holidays
• Medical, vision, and dental insurance (full-time benefited employees to be eligible)
• 403 (b) Retirement Employer Match (after 2 years with 1,000 hours)
• Life insurance, and more! (full-time benefited employees to be eligible)