The Opportunity: The Admissions Program Specialist 2 performs complex admissions, enrollment, and placement functions in a fast-paced Entry Services Department. Serves as a primary point of contact for new students, managing the admissions process using the Student Management System (PeopleSoft), and providing excellent customer service. In addition, the position supports daily operations on the Mount Vernon campus and is a liaison to the Whidbey Island Campus and the San Juan Center enrollment services team. This position serves as a subject-matter expert on placement, application processing, and enrollment workflows, applying statewide policies and institutional procedures to ensure accurate student records and equitable services.

This position supports students from initial inquiry through enrollment and works closely with departments such as Advising, Financial Aid, Testing, Workforce Education, Cashiers, and Instruction. The role includes responsibility for interpreting rules, resolving complex admissions cases, handling confidential data, and recommending workflow improvements.

This is a full-time classified position working 40 hours per week, 12 months per year on-site at the Mount Vernon Campus.

There are two (2) vacancies. One Program Specialist 2 processes the Residency Determination & Verifications, and another will process the Suspicious Admissions Applications.

The Location: Skagit Valley College is on the traditional and unceded territories of the Coast Salish People’s, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.

Mission: Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.

Vision: The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access, achievement, and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching, learning, and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles.
• Friendly, supportive, and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

One Program Specialist 2 processes the Residency Determination & Verifications, and one will process the Suspicious Admissions Application process.

Suspicious Admissions Applications

• Identify admissions applications with inconsistencies or potential fraudulent indicators;
• Collect, review, and complete necessary documentation to resolve fraudulent cases;
• Manage identity verification interviews with the suspicious account holders as needed to verify identity.

• Serve as lead specialist for evaluating and verifying residency documentation per RCW and SBCTC guidelines;
• Resolve complex residency cases and guide students through determining residency eligibility;
• Apply residency codes and maintain compliance with state and institutional policies.

• Manage college admissions and process, ensuring accurate, timely, and compliant processing of applications;
• Evaluate application completeness and resolve discrepancies such as duplicate IDs, inaccurate coding;
• Verify applicant documentation, including ID, transcripts, and residency forms.

• Interpret and apply registration policies, including prerequisites, waitlists, deadlines, and program-specific requirements;
• Troubleshoot system and enrollment issues (e.g., ctcLink and CRM problems);
• Participate actively in the New Student Registration and onboarding events.

• Identify and resolve discrepancies in student records, enrollment, and tuition;
• Update student groups, service indicators, and milestones accurately in ctcLink;
• Review and evaluate high school transcripts to determine appropriate placement aligned with SBCTC and college guidelines;
• Ensure accurate entry of placement information into ctcLink and student management systems.

• Provide high-quality frontline customer service to prospective and current students in person, by phone, email, and virtual platforms;
• Assist students with admissions steps, application processes, and general enrollment information;
• Maintain thorough knowledge of college programs, services, deadlines, and policies to support students effectively;
• Troubleshoot basic admissions and enrollment issues; escalate complex cases to the Program Specialist 3 or Director as needed;
• Support campus departments by providing accurate information and appropriate referrals to Advising, Financial Aid, Testing, Workforce Education, and other services;
• Assist with orientation, outreach, and student-facing events to support enrollment and engagement;
• Protect confidential student information in accordance with FERPA and institutional policies;
• Contribute to improving workflows, customer service practices, and communication materials to enhance the student experience;
• Participate in ongoing training to stay current on admissions policies, residency rules, system updates, and college procedures.

• Support hiring of student work-study and student hourly employees;
• Create and manage weekly schedules for front counter staff;
• Coordinate A-Team and hourly work-study weekly work schedule;
• Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned.

Minimum Qualifications

• Associate’s degree or higher OR two (2) years of experience in higher education student support OR an equivalent combination of education and experience;
• Two (2) years of experience providing excellent customer service to a diverse population in Student Services or in a program specialty that provides similar services;
• Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level.

• Associate degree or higher;
• Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level.

Salary and Benefits:

• Salary is based on Range 44, Step A, $3,811 per month with periodic increments to $4,987 per month. This position is eligible for the Multilingual premium pay of five (5%) percent. The multilingual pay is incorporated in the posted salary range. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

1. Meet the minimum qualifications and;
2. Submit a complete application to the online recruitment system at www.skagit.eduthat includes the following:
   • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
   • A current resume; (Attachment: Resume);
   • A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

• Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

• In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
• If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
• This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.