Position: Men's House & Transitional Housing Assistant ManagerSite: Men's House (primary site); Transitional Housing (support coverage)Location: Mount Vernon, WAReports to: Sober Programs ManagerSchedule: Full-time, 40 hrs./week. Monday through Friday, with occasional evenings/weekends and rotating on-call weekends.Compensation: $25–$29 per hour, DOE About Skagit Friendship HouseSkagit Friendship House feeds, shelters, clothes, and helps people heal. We run the only shelter for single men in Skagit County, alongside a Women's House, a low-barrier shelter, three transitional homes, a Community Café, and the Hunger 2 Hope culinary apprenticeship program. Everything we do is built on five values: Dignity, Accountability, Transparency, Recovery, and Progress. Position SummaryThis is a high-accountability, program-management role. The Assistant Manager builds and holds resident duty rosters, keeps written policy in consistent practice on the floor, and makes sure every shift runs the same way, every time. Day to day, the role monitors resident activity to guarantee compliance with program rules and expectations, ensures resident safety, documents events that occur on shift, notifies management of emergency situations, and works collaboratively with case managers toward a successful transition out of the shelter. Key ResponsibilitiesMen's House- Completes orientation for new residents — paperwork, emergency evacuation protocol, and medication documentation.- Assigns and manages residents to duty positions supporting one another and the broader campus through Community Café programming — building and holding the rotation so coverage is consistent and residents are held accountable to their assignments.- Meets weekly with assigned residents to review goals and provide resources.- Completes written incident reports as directed by management, keeping same-day accountability for what happened on shift.- Performs room checks on a set weekly schedule and addresses areas of concern — the same standard, checked the same way, every time.- Educates residents on emergency preparedness: documents fire drill date/time, ensures residents know where First Aid/Narcan/AEDs are located and who to contact in an emergency.- Cleans and inventories rooms after resident check-outs; boxes and records belongings left at the shelter.- De-escalates conflicts between residents and/or notifies management, responding decisively and staying steady under pressure.- Obtains and maintains CPR/First Aid certification once employed. Transitional Housing (support coverage)- Meets monthly with assigned transitional housing residents to document progress.- Assists with minor facility maintenance; reports other repairs in writing to management.- Inspects living spaces to ensure compliance with health and fire safety regulations — applying the same inspection standard consistently across sites.- Works with management to screen new residents when an opening becomes available. Qualifications- Two or more years of experience in program management, operations, or scheduling — building rosters or duty rotations and holding participants accountable to them — or equivalent military experience.- High school diploma or GED required; Associate's degree or some college coursework also satisfies this requirement. Bachelor's degree preferred.- Demonstrated consistency and follow-through; strong oral and written communication.- Maintains clear personal/professional boundaries; able to de-escalate situations; understands client confidentiality.- Proficient with Microsoft Suite; able to prepare written reports; able to monitor/direct program activities and rotations; ensures safety and security of operations.- Valid Washington State driver's license and insured vehicle.- Bilingual preferred but not required.- Veterans and transitioning service members are strongly encouraged to apply. Physical Requirements- Ability to operate a motor vehicle to transport oneself, others, and program supplies as necessary.- Ability to stand, stoop, bend, reach, pull, push, grasp, climb, talk, hear, and perform basic/light home maintenance activities.- Ability to move and lift objects up to 30 lbs.- Ability to operate office equipment requiring continuous or repetitive hand/arm movements.- Ability to remain seated for extended periods. Workplace EnvironmentSkagit Friendship House is a drug-free employer. Candidates may be asked to submit to a drug screen prior to hire. Criminal background checks are conducted prior to hire. Compensation & Benefits- $25–$29 per hour, dependent on experience.- PTO and sick leave accrued at full-time hours.- Healthcare and dental available after 60 days of employment.- 401(k) with 3% employer match after the first year.- Cell phone fee reimbursement. Equal OpportunitySkagit Friendship House is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Application ProcessEmail a cover letter addressing the qualifications and a resume to annette@skagitfriendshiphouse.org. Applications reviewed on a rolling basis; position open until filled. Contact: Annette Hansen, Finance & HR Manager (annette@skagitfriendshiphouse.org).