IT Support Technician
Puget Sound Energy
Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE's IT Infrastructure team is looking for qualified candidates to fill an open IT Support Technician position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description
- Resolves moderately complex problems by applying training and/or experience in carrying out a structured problem-resolution process. Uses problem-resolution resources skillfully – problem-management database, support system, standard references, scripts, and resource guides.
- Fulfills customer requests, resolves customer technical problems and responds to customer questions in an effective and timely manner to ensure ongoing effectiveness of the desktop computing environment.
- Is responsible for event management, service request fulfillment, incident management, problem management, access provisioning, and continual service improvement.
- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
- Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.
- This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.
Job Responsibilities
- Resolves moderately difficult problems by identifying and executing a course of action aligned with but not specifically outlined in the structured problem-resolution process.
- Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures.
- Handles service requests that are predominately routine but which require skilled use of standard screens, scripts, procedures and references.
- Applies training and/or experience to resolve specialized or more complex Tier 1 problems.
- Collaborates with team members outside the immediate team.
- Under frequent supervision, carries out specific procedures with prescribed standards to perform business processing, service, support, machine operation, or other work.
- Usually completes individual tasks within one work week.
- Ability to travel to other office locations as needed.
- Performs other duties as assigned.
As part of the IT Workforce Architecture Project, assigned level S2.
Minimum Qualifications
- Two (2) year degree or certification in a technology-related field, or relevant military experience.
- Three or more (3+) years relevant work experience.
- Good communication skills and ability to interact effectively with internal contacts (e.g. customers, peers, project team).
- Requires general knowledge of company products and services.
- Requires ability to skillfully navigate problem resolution system and other related applications.
- Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
- Requires ability to skillfully navigate problem resolution system and other related applications.
- Valid Washington State driver’s license.
Desired Qualifications
- Undergraduate degree.
- Customer centric focus with demonstrated ability to apply insights to meet customer technology needs.
- Demonstrated ability to drive for results to deliver against commitments.
- Growth mindset to rapidly learn new skills and be able to collaborate to deliver creative IT solutions.
- Solid verbal and written communications skills; ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
- Familiarity with web tools and technology (e.g., HTML, HTTP, Perl, CGI); understanding of network issues; ideally possesses relevant server experience (e.g., news server, mail server).
- Previous experience in LAN/network administration or systems administration in a relevant computing environment (e.g., Unix, NT).
- Microsoft Certified Desktop Support Technician (MCDST).
- Microsoft Certified Solutions Associate (MCSA).
- Microsoft Certified Systems Engineer (MCSE).
- Microsoft Certified Professional (MCP).
- Microsoft Certified IT Professional (MCITP).
- Cisco Certified Network Associate (CCNA).
- Computing Technical Industry Association (CompTIA) Network +.
- Computing Technical Industry Association (CompTIA) A+.
Additional Information
At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.
The pay range for this position is $57,200.00 - $91,100.00, and this position is eligible for annual goals based incentive bonuses.
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.