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Long-Term Care Case Management Director

Northwest Regional Council

Northwest Regional Council

Bellingham, WA, USA · Mt Vernon, WA, USA
88,530 – 115,516 USD per year
Posted on Thursday, March 16, 2023

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services.


Innovation in human services starts with believing that everyone matters. At our core, we care. So, we listen.

We craft plans around each person’s individuality and strength. We respect, we support, we collaborate. When we move at the speed of trust, people feel valued, and we get results. We scan the horizon for unmet needs, always ready to strengthen the social fabric that connects us all. We push aside the barriers of “it’s always-been-done-this-way” and the doubts of “can we really make a difference?” We lean into the brilliance of our people and our partners.

We connect and create new solutions to navigate the challenges of aging and disability. Proactive paths to behavioral health and recovery. And new partnerships between healthcare and social services. We build better support systems, to better serve people, because we exist for people.


The Long-Term Care (LTC) Case Management Director promotes a forward-looking team approach to service provision and coordinates with local, regional, and state organizations on issues related to this Area Agency on Aging’s long-term care programs. The LTC Case Management Director provides strategic leadership and operational management of NWRC’s region-wide long-term case management programs. These programs provide an array of services in clients’ homes, which may include caregiving, Meals On Wheels, home modifications, nursing visits, physical therapy consultation, and others. The case managers largely oversee the assessment and authorization of such services through the Washington State long-term care systems. Case Managers visit their clients in person 1-2 times per year and provide telephonic support quarterly; the daily work involves a high degree of administration skill. This role will oversee staff in both our Skagit and Whatcom County offices, and may be based in either location with time spent in both to support their staff accordingly.


10-STEP PAY RANGE: $88,530-$115,516 annually

As a full-time, permanent, exempt role, this position is eligible for the following benefits:

· 100% Employer paid Medical, Dental, Vision for Employee & Dependents, with multiple plan options, including voluntary medical buy-up options

· Washington State Public Employees Retirement System (PERS 2 or PERS 3)

· 100% Employer paid Employee Assistance Program (EAP) for employee & dependents

· Life and Long-term Disability insurance, including voluntary buy-up options

· Vacation Leave, accrued at 8hrs/month & increasing with longevity

· Sick Leave, accrued at 8hrs/month

· 13 Paid Holidays Annually

· Voluntary Flex Spending Plans for health and/or child/elder care

· Voluntary Deferred Compensation Program

· Alternative work schedules may be available after 6 months

· Hybrid work environment


Obtain required materials from or by contacting Human Resources at (360) 676-6749. Please submit all application materials, a cover letter and resume to or by visiting our offices. A copy of the complete job description is provided on our website.


An equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the work may be considered.

Education and Experience:

· Master’s degree in behavioral health, or social services, human services, business or public administration; OR

· Bachelor’s Degree in behavioral, health, or social science, human services, business, public administration, or related field; AND an additional two years of experience in the same fields as described below.

· A minimum of three years’ experience supervising and managing within social, health and/or human services field, preferably in the field of long-term services and supports, behavioral health, or care coordination.

Knowledge, Skills, and Abilities:

· Demonstrated ability to assess client needs with consideration of the values of diverse groups: understand social and cultural contexts of the clients, understand the role of historical and personal trauma, community, family and personal experience in wellness and recovery.

· Knowledge of history, consumer needs, legal issues, and current service trends in community-based long-term services and supports.

· Ability to supervise, direct, and motivate others.

· Ability to work independently, with good judgment and minimum supervision.

· Ability to establish and maintain effective working relationships with other departments, State agencies, provider agencies, community members, elected officials, and the general public using courtesy, tact, and rapport.

· Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.

· Demonstrated ability to maintain a high level of confidentiality.

· Ability to develop program policies and procedures for new service approaches and/or new areas of responsibility.

· Demonstrated ability to work with computers (Microsoft Suite: Word, Excel, Outlook, etc.).and other basic computer skills.

· Skill and/or fluency in speaking other languages, i.e. Spanish or Russian, are desired but not required.


· Must have a valid driver's license, appropriate insurance, and a car available for some work-related travel.


Work is performed primarily in an office environment. Regular travel is required in representing the NWRC on various committees and/or for other outside assignments.

Sufficient mobility is required for the use of office equipment such as computers, telephones, and files. Lifting a maximum of 30 pounds may be required. The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required.


NWRC’s values are centered on the notion of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape our ongoing efforts.

Northwest Regional Council is an equal opportunity employer.
See more open positions at Northwest Regional Council