Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Lead!

Title: Patient Services Lead

Location: Family Health Associates

City: Bellingham, WA

Position: Full-time, 36- 40 hours/week, non-exempt (hourly)

Compensation: The full wage scale is $21.00 - $31.15 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two Medical PPO plan options
• Flexible Dental coverage, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family members
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.

Essential Functions: The Special projects Lead will take on projects to help support clinic improvement, workflow development and patient support. This role will work collaboratively under and with the Patient Services Supervisor, as a peer with co-workers, to help implement, streamline, and support staff and workflows of the front desk while acting as a liaison for patients and staff. This role will put focus on supporting workflows while actively working to find ways to support and encourage staff and seeks out opportunities that will benefit the clinic and positively impact the patient care experience.

• Communicate effectively.
• Provide excellent customer service.
• Effectively manage patient flow in a fast-paced, urgent care environment
• Utilize clinical knowledge and critical thinking skills to deliver safe, effective and therapeutic patient care.
• Assist with staff scheduling as directed by leadership.
• Responsible for regulatory compliance, performance observation
• Participates in Leadership meetings as directed by Patient Services Supervisor.
• Work in collaboration with leadership to foster and support clinic goals.
• Prioritize and multitask on projects and assignments with frequent interruptions.

Essential Knowledge, Skills and Abilities:

• Demonstrated knowledge of medical office practices
• Ability to work cohesively in a team-focused environment and foster good rapport with peers.
• Understand site specific flow, protocol, and processes: Clinic specific processes are understood and followed.
• Critical thinking, assessment, problem solving, and documentation reflect consistent meeting of clinic standards.
• Accurately schedule, change and cancel appointments in practice management system.
• Solid communication, listening and conflict management skills.
• Demonstrated understanding of trust, tolerance, and self-awareness
• Effectively manage stress, self-care.

Education and Experience: High School Diploma, GED or equivalent knowledge and skills obtained through a combination of education, training, and experience. 3 or more years practical experience in a medical office or related field preferred.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.