Title: Patient Accounts Manager

Location: Administrative Office – Patients Accounts Department

City: Bellingham, WA

Position: Full time 40 hours/week, Monday-Friday 8:00am – 5:00pm, exempt (salary)

Compensation: The full salary scale (based on 1.0 FTE) is $83,066 - $124,599 annually. Placement within the wage range is determined by a candidate’s relevant experience.

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two Medical PPO plan options
• Flexible Dental coverage, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family members
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 21 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• EIB accrues up to 40 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary:

The Patient Accounts Department (PAD) Manager oversees all activities within the Patient Accounts Department including functional areas of patient accounts and receivables, billing, compliance, insurance credit and collections. Develops and implements policies and procedures to ensure effective and compliant billing operations. Responsible for cash flow of the organization as it relates to billing and collection for services provided. Provides supervision, performance management, and regular feedback to department staff to ensure accuracy, efficiency, and professional development.

Essential Job Functions:

• Maintains account receivables within an acceptable range on an on-going basis.
• Ensures timely and accurate billing of third-party payors, as well as follow-up on insurance billing and collection of patient receivables.
• Work with CFO on strategic plan for department including staffing and expenses.
• Work with COO and others on operational issues involving billing and coding workflows.
• Work with CMO on internal chart reviews.
• Supervises and directs billing department staff, ensuring daily operations are completed accurately and efficiently.
• Performs employee evaluations and delivers feedback to support staff growth.
• Maintains accountability for the performance of department personnel, oversees staffing and workload distribution.
• Assesses the need and provides resources for continuing education for department.
• Facilitates meetings with payors to promptly address and resolve claims and coding issues.
• Prepares monthly reports as necessary.
• Effectively adapts to organizational and professional changes.
• Works effectively with other management in problem-solving, developing, recommending, implementing and evaluating new policies and procedures in areas of shared responsibilities.
• Maintains effective working rapport with all staff members.
• Coordinates annual provider chart audits.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Working knowledge of patient registration, billing, accounts receivable, managed care contracting, health insurance practices, industry regulatory requirements, business office operations, financial reporting, and industry standards for healthcare revenue and resolution management.
• Working knowledge of coding requirements and practices.
• Working knowledge of Electronic Health Record billing systems; EPIC Professional Billing (PB) or Hospital Billing (HB) systems a plus.
• Knowledge of medical office practice.
• Keyboarding skills with accuracy and efficiency.
• Ability to calculate accurate payment amounts on insurance.
• Requires knowledge of Insurance, Federal & State billing requirements.
• Skill in establishing good employee relations including conflict resolution.
• Intermediate computer skills, such as Health Information Systems, Microsoft Word and Excel.
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Performs detailed work with a high level of accuracy and attention-to-detail and uses critical thinking to reach decisions, (i.e. plan, organize, and prioritize).
• Work as part of a team that shares and leverages the strengths of its members.
• Models a positive work ethic and customer friendly relations.
• Discern and maintain confidentiality (i.e. HIPAA, proprietary information, disciplinary actions, etc.).

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

Education & Experience:

• High school diploma, or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
• 5 years of experience managing or supervising healthcare receivables, with at least 2 years in a leadership or supervisory role.
• Experience in Rural Health Clinics (RHC) billing preferred.
• Certified Professional Coder (CPC) Certification strongly preferred.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to: stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include: close vision, peripheral vision, depth perception and the ability to adjust and focus.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.