Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Lead!

Title: Patient Services Lead

Location: Urgent Care Center Bellingham

(May need to travel to other UCC locations in Lynden and Mount Vernon)

City: Bellingham, WA

Position: Full-time, 40 hours/week, non-exempt (hourly)

• Monday - Friday, 8:30am - 7:00pm or 10:30am - 9:00pm
• Saturday & Sunday, 9:00am - 5:00pm

Compensation: The full wage scale is $20.16 - $27.80 per hour. Placement within the wage range is determined by the candidate’s relevant experience. We also offer a $3.00/hour shift differential for eligible evening and weekend hours. The Urgent Care Centers are open seven days a week, excluding Thanksgiving and Christmas. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two Medical PPO plan options
• Flexible Dental coverage, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family members
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.

Essential Functions: This position is responsible for the daily operations of the front office staff, including personnel management, scheduling, patient service, and general administrative duties. Supports staff in providing the best quality care for our patients while adhering to company policies and procedures. This role also provides supervision of administrative staff as assigned by the Practice Manager. Actual duties are site specific, and may include some or all of the duties listed below.

• Assures the overall smooth operations of the front office.
• Works in conjunction with Practice Manager.
• Under direction of Practice Manager, actively participates in hiring, training, scheduling, reviews, mentoring and conflict resolution.
• Active member of the team participating in the daily functions of the office as needed including but not limited to phone support, medical records, timely processing of fee slips, deposits, and accounts receivable.
• Acts as liaison between patients, staff and management at site, solving problems, issues and concerns in a professional manner.
• Procures and maintains office equipment and supplies as directed by the Practice Manager.
• Promotes and participates in company projects as assigned.
• Regularly communicates pertinent information to management and staff.

Essential Knowledge, Skills and Abilities:

• Knowledge of medical practice or similar office operations and functions.
• Effectively manage stress
• Accurately perform detailed work, (i.e plan, multitask, organize and prioritize work).
• Competency in EMR and practice management systems.
• Establish good employee relations including conflict resolution.
• Discern and maintains confidentiality (i.e. HIPAA, proprietary information, disciplinary actions, etc.).
• Works as part of a team; model a positive work ethic and customer friendly relations.
• Excellent computer skills and proficiency working with MS Word, Excel, and Databases.
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.

Required Education: High school diploma or equivalent; 3 or more years practical experience in a medical office or related field preferred.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.