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Patient Services Lead (30263)

Family Care Network

Family Care Network

Customer Service
Bellingham, WA, USA · Bellingham, WA, USA
Posted on Thursday, June 13, 2024

Job Details

Urgent Care Bellingham - Bellingham, WA
Full Time
$20.05 - $27.80 Hourly
May need to travel to other UCC location
Clinic Administrative Support


Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Lead!

Title: Patient Services Lead

Location: Urgent Care Bellingham (primary)

May need to travel to other urgent care locations (Lynden & Mount Vernon) to assist with coverage.

City: Bellingham, WA

Position: Full-time 40 hours, flexible hours, Monday-Friday between 11:00am-7:30pm and working 1 weekend a month. If interested in evening hours, the 12:30pm-9:00pm weekday shifts are eligible for the shift differential as detailed below. non-exempt (hourly)

Compensation: The full wage scale is $20.05 - $27.80 per hour. We also offer a $3.00 per hour shift differential for eligible evening and weekend hours. The Urgent Care Centers are open seven days a week, excluding Thanksgiving and Christmas. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE)(Subject to payback clause). Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

Job Summary: This position is responsible for the daily operations of the front office staff, including personnel management, scheduling, patient service, and general administrative duties. Supports staff in providing the best quality care for our patients while adhering to company policies and procedures. Actual duties are site specific, and may include some or all of the duties listed below.

  • Assures the overall smooth operations of the front office.
  • Works in conjunction with the Patient Services Supervisor and Practice Manager.
  • Under direction of the Patient Services Supervisor and Practice Manager, actively participates in hiring, training, scheduling, reviews, mentoring and conflict resolution.
  • Active member of the team participating in the daily functions of the office as needed including but not limited to phone support, medical records, timely processing of fee slips, deposits, and accounts receivable.
  • Acts as liaison between patients, staff and management at site, solving problems, issues and concerns in a professional manner.
  • Procures and maintains office equipment and supplies as directed by the Practice Manager.
  • Promotes and participates in company projects as assigned.
  • Regularly communicates pertinent information to management and staff.

Essential Knowledge, Skills and Abilities:

  • Knowledge of medical practice or similar office operations and functions.
  • Effectively manage stress
  • Accurately perform detailed work, (i.e plan, multitask, organize and prioritize work).
  • Competency in EMR and practice management systems.
  • Establish good employee relations including conflict resolution.
  • Discern and maintains confidentiality (i.e. HIPAA, proprietary information, disciplinary actions, etc.).
  • Works as part of a team; model a positive work ethic and customer friendly relations.
  • Excellent computer skills and proficiency working with MS Word, Excel, and Databases.
  • Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 11 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.


Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.

  • Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hospital and Accident insuranceplans. Benefit eligibility is determined based on the full or part-time status of the position.

At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).

  • Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.

Our 401k retirement plan is designed to support you in preparing for retirement planning and includes individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.

We offer the following programs:

  • 401k Plan with employer match; and

  • 401k Profit Sharing Plan


Required Education: High school diploma or equivalent; 3 or more years practical experience in a medical office or related field preferred.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: All employees at Family Care Network (FCN) are expected to meet and maintain required immunizations as a contingency of employment. The immunization requirements are as follows: Influenza (annually), Tdap (after the age of 19), MMR, Varicella or a verified history of chicken pox disease, Two-step TST or IGRA (within the last 12 months), COVID-19 vaccine completed series and any additional immunizations determined necessary for the protection of staff and patients. Hepatitis B is also required for employees in positions with a high risk of blood borne pathogen exposure, which includes the following: Providers, RNs, LPNs, MA-Cs, PSRs at all Urgent Care Locations, and all-laboratory staff. The Hepatitis B vaccine is strongly recommended for all other employees. FCN will cover the cost of required immunizations for any FCN employee. All employee immunizations will be administered by FCN staff except for the COVID-19 vaccine. The COVID-19 vaccine can be administered at a participating pharmacy or other healthcare location. Note: A medical or religious vaccine exemption/reasonable accommodation will be considered by submitting a FCN Exemption form for review and evaluation by the Chief Medical Officer.

Family Care Network is a Drug-Free, Equal Opportunity Employer.