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appointment coordinator

Dwayne Lane's Auto Family

Dwayne Lane's Auto Family

Posted on Wednesday, January 24, 2024

The Appointment Coordinator is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the service department.

Responsibilities

  • Receiving inbound service phone calls and leads
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential leads
  • Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
  • Contacting clients prior to appointment date to confirm appointment
  • Following up post visit to ensure customer satisfaction

Requirements

  • High school diploma or equivalent
  • Excellent oral, written and interpersonal communication skills
  • Extensive customer service
  • Computer literacy, strong organizational and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits Offered

  • Medical
  • Dental
  • Vision
  • 401(k) with Matching
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Employee Purchase Program

RATE OF PAY $20.00/HR

About Us

Dwayne Lane's Auto Family has been serving the community since 1954. The locally owned company has five locations in Everett, Arlington and Burlington representing Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford new vehicle franchises and all makes and models of used vehicles.

The full-service dealerships offer award-winning parts and service departments along with Express Lube service and strive to provide excellent service to our customers. The parts and service departments are competitively priced and personnel are factory trained to ensure product knowledge to repair and maintain your vehicle.

Our facilities have comfortable customer and family lounges, WI-FI, and complimentary beverages for our guests. Our slogan is “We’ll Take Care of You!” and it’s more than a motto, it’s our standard for doing business. Our employees value our customers and you’ll receive superior customer service with each and every visit.

Dwayne Lane's Auto Family is also very involved with our community. It’s our way of saying thanks for supporting our dealerships throughout the years. We believe in giving back to the community and are proud to support local sports teams, youth programs, and other community projects through monetary support, time and talents of our employees.

Dwayne Lane’s Auto Family is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!