This position provides comprehensive care coordination for individuals experiencing homelessness or housing instability. The Lead will be expected to engage individual’s experiencing homelessness and assist them in accessing self-identified needs, such as, health, housing, behavioral health and basic needs. This will be a full time position at 37.5 hours per week.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Lead and assist with training of Outreach Specialist(s) and Case Managers on all aspects of the FCS data entry and billing.

2. Serve as primary contact for FCS/Care Coordination in Outreach department and for staff in other departments. Including regularly participating in inter-department meetings and agency committees related to FCS/Care Coordination to ensure Outreach is up to date.

3. Review EmpowOR logs for the department and check fidelity to FCS requirements.

4. Data collection, analysis, and reporting of FCS activity for Outreach program.

5. Provide outreach services, build rapport, connect with individuals who are living unsheltered, with the goal of connecting them to supportive services.

6. Refer clients into case management, coordinated entry, or other agency programs, as appropriate.

7. Meet with clients weekly or monthly, depending upon need, to provide support that is safe, timely, effective, efficient, equitable, and client-centered.

8. Help and coach clients to achieve wellness and autonomy by allowing individuals to set their own goals and determine what areas of focus they would like to engage in.

9. Complete comprehensive assessments in the domains of housing, health, financial stability, food, employment, transportation, and other key areas as appropriate.

10. Provide transportation resources to access treatment services and/or support in getting to an appointments.

11. Educate and inform applicants of program requirements and responsibilities. According to the client participation contract and program guidelines.

12. Provide on-going education and advocacy for individuals experiencing opioid use disorder, including information on overdosing, Narcan, and Fetanyl testing strips.

13. Assist clients in navigating the intake system for treatment services.

14. Assist with Outreach Program with events, pop-ups, distribution of supplies, supply management, and other program specific items as necessary.

15. Complete all required documentation, including but not limited to stability plans, client eligibility, enrollment, tracking, and contacts with or on behalf of individual participants and submit files regularly for accuracy auditing.

16. Daily data entry into EmpowOr and/or HMIS, including demographics, services, and client outcomes achieved.

17. Assist clients in accessing Basic Food benefits, including online application and renewals through Washington Connection, as needed.

18. Participate in agency meetings and trainings as required and attend scheduled interdisciplinary team meetings and supervisory sessions.

19. Other related duties as assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

• 2 years related professional experience or a related peer certification. Lived experience with demonstrated success in self-advocacy may substitute.

• Lived experience with homelessness and factors associated with housing instability preferred.

• Experience working with homeless population, and those with substance abuse and mental health disorders, preferred.

• AA/BA/BS Degree in Social Services or related field preferred.

Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.

License(s) & Certification(s)

• Must have valid driver license and auto liability insurance if personal vehicle is used for work-related travel.

• Certified Peer Counselor Certificate preferred.

• Recovery Coach and Diversion Training preferred.

• Training necessary (within 1 year of hire): Trauma-informed care, motivational interviewing, Blood borne Pathogens, First Aid/CPR, Safety, Mandated Reporting, Confidentiality, HIPAA, Crisis Intervention, and De-Escalation.

Skills & Abilities

• Spanish/English bilingual desired.

• Must demonstrate passion for helping those with O.U.D.

· Ability to exercise safe and independent judgement.

· Knowledge in “Housing First” philosophy and strategies helpful.

• Motivational interviewing skills desired.

• Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues.

• Ability to work independently, as well as, part of a team.

• Excellent organization and time management skills.

• Ability to maintain confidentiality.

• Ability to pass and maintain a background check.

• Proficient in Microsoft Office Suite applications, including Excel, Word, PowerPoint, and Outlook programs.

• Must have strong and effective communication skills (oral and written).

• Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine) is needed.

• Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

Working Conditions / Physical Requirements: Work may be performed in an office environment or outside street environment. May be required to sit, stand, or walk for extended periods of time. Sufficient mobility is required for the use of office equipment and driving. Hearing and communication ability must be sufficient to perform essential job functions. May be frequently exposed to situational, environmental or health hazards, such as mental health issues, drug abuse/paraphernalia, domestic violence, blood, fecal matter, parasites, and communicable disease. Travel within and outside Agency’s service area will be required for outreach, meetings, training and other job-related activities.

COMPENSATION AND BENEFITS:

Pay Range between $25.85 - $29.26 per hour (DOE)

Benefits include:

• Medical & Dental Insurance including Rx and Vision
• Life Insurance and AD&D coverage
• SIMPLE IRA Retirement Plan (3% Employer Match)
• Employee Assistance Program
• Paid Sick and Vacation Leave
• 12 Holidays per year
• Health club discount

(Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.)

TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.